Suanpan Refund Policy

Last updated: 2026-08-06

Plans and pricing

• One plan only — no tiers, no add-ons
• There is no lifetime purchase option

Full refund within 7 days

Email us within 7 days of your first purchase of either plan and you get a full refund — used or not, no reason needed.

This does not apply to renewals: by then you have used a full cycle and know what you are paying for.

No refunds after 7 days

After 7 days there is no refund — monthly and yearly alike. A digital subscription cannot be handed back, so the refund window is one window, once: no pro rata, no crediting of unused months.

Cancelling

Cancel any time. You keep access until the end of the current period and are not charged again. The period already under way is not refunded — you are using it.

When the service is at fault

If our side prevents you from using the service (server outage, a broken feature not fixed within a reasonable time), the 7-day limit does not apply. You choose: a refund for the days affected, or an equivalent extension.

What is not refunded

• "I forgot to cancel" renewals — but if that period has no usage at all, email us and we will refund it
• Accounts terminated for violating the Terms of Service
• Plans that have already expired (there is nothing left to refund)

How to request one

Email holalouisliu@gmail.com with:

1. Your account email
2. Which plan
3. The reason (optional — 7-day refunds need no reason)

We reply within 3 business days. Funds return to your original payment method; your bank typically posts it within 5–10 business days.

What happens to your data

A refund does not delete your data automatically.

• Export first — Settings lets you export a JSON backup you keep yourself
• Deletion — say so in your email and we will delete your server-side data

After a Basic refund your ledger stays on your device; it simply stops syncing and backing up.

Payment processing

Payments and refunds are handled by Creem (creem.io), the merchant of record for this service — Creem is what appears on your card statement, and Creem issues the invoice.

We never receive or store your card number. Refunds always go back to the original payment method through Creem, so how quickly it lands depends on your bank.